Podcasts
Insights
Expert perspectives on the business challenges that matter
Behind every business strategy are decisions, experiences and lessons that don't always make it into a report. Understanding the thinking behind them can offer a different perspective on the issues organisations face and the opportunities ahead.
Conversations that shape business
Our TWG Podcasts bring together subject-matter experts from across TWG to discuss the ideas, experiences and developments shaping BPO and contact center operations, customer experience, human resources, artificial intelligence, technology and business operations.
Through expert-led conversations, we examine the realities behind industry trends, the decisions that influence business performance and the lessons that can be applied in practice.
Gain perspectives from senior leaders on strategic decisions, the factors driving business performance and lessons from experience that can inform your own approach to leadership, growth and operational success.
Explore strategic decisions. Shape better outcomes.
Leadership in practice
Exploring the issues behind business
Our podcasts offer an inside perspective on the thinking, experience and priorities that shape business strategy and operations.
Rather than simply reporting on trends, these conversations examine how leaders approach complex decisions, respond to change and translate business priorities into action.
For executives, business owners, industry professionals and decision-makers, each episode offers an opportunity to understand the thinking behind modern business leadership, with perspectives spanning BPO, contact center operations, HR, technology and customer experience.
Our series of podcasts offer a deep dive into six essential subjects:
HR & workforce management:
Recruitment, employee engagement, remote team management and professional development.
Customer experience & service delivery:
Contact center performance, customer support, service quality and customer satisfaction.
AI & technology:
Intelligent automation, digital transformation and the considerations of adopting new technologies.
BPO & business operations:
Outsourcing strategies, operational efficiency, process improvement and scalable delivery models.
Compliance, risk & governance:
Data protection, regulatory requirements, information security and responsible business practices.
Work from home careers & professional development:
Remote working expectations, relevant skills and the practicalities of building a home-based career.
Get the inside story
Explore the decisions, challenges and experiences that shape how organisations operate.
Learn from industry experts
Explore practical ideas and perspectives from senior BPO industry leaders.
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Explore our podcasts
Discover our TWG video podcasts and get to grips with emerging industry developments and take away practical knowledge that can help inform your approach.
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